Emerging & recurring themes auto-detected · refine as you go
Overall Satisfaction — % top box (the “5s”)
Complaints by theme
Stacked per week in range — separates process problems from one-offs.
Complaints by store
Stacked per week in range — raw counts (see the sales-adjusted index below).
Complaints vs. sales share — volume-adjusted
Each store’s share of complaints ÷ its share of net sales within the selected range. 1.0× = proportional to how busy the store is; above 1.0 (red) = more complaints than volume explains. Net sales from PAR Daily Master.
Range — by theme
Range — by store
Complaint log
Report
Received
Store
Source
OS
PR
Visit
Theme
Comment
Control?
OS = Overall Satisfaction · PR = Problem Resolution (survey scores 1–10; blank for Contact-Us feedback, which carries no score). Click any column header to sort; click again to reverse.
Staff kudos leaderboard
Employees named in Celebration Alerts within the range. Counts are indicative (each week samples ~15 celebrations).
Alerts capture only the extremes — top-box praise and escalated complaints — not full survey averages; the Overall Satisfaction top-box % is the full-survey number (Quickscores). Generated automatically from SMG Weekly Performance.xlsx.